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Terms of Use

Interpretation of the Terms

  1. Herein, agreement refers to the Terms and Conditions
  2. The Company - Refers to PoweredEssays.com, which provides academic writing services.
  3. The Customer - Anyone who submits Orders to the Company and follows the Terms and Conditions set forth.
  4. Messaging System - The application that facilitates communication between the customer and the Writer or a Support Team Agent.
  5. Order - Refers to the task to the Company by the Customer, with clear requirements and instructions such as the sources to be used and deadline.
  6. Product - This is the non-plagiarized soft copy document forwarded to the customer by the Writer, and furnished following the Customer's request.
  7. Product Revision - A request by the Customer to make some changes to the Product if he/ she feels that they are not satisfied but must be within the customer’s initial request.
  8. Support Staff - The Company’s team of persons who ensure a smooth flow of the Order process.
  9. Writer - An employee of the Company, working as a freelancer, tasked to provide writing services to the Customer per the Company Agreement.
  10. The term - Personal Credit Balance- Refers to the Customer's account set up with the Company. It stores the Customer's credits and balances used to fund the Orders willingly, all this at the Customer's discretion.
  11. The term - Affiliate Program- refers to special programs rolled out by the Company to target the existing customers.

Order Placing and Registration

  1. The Customer may place an Order by filling the Order Form on the Company’s website. Alternatively, the Customer may be assisted by the Support Staff.
  2. The Order form specifies the delivery terms, the scope of work and Order parameters. The Customer is tasked with the responsibility to provide full information in the Order form or to the Company’s Support Staff should that will be filling the Order form on his/ her behalf.
  3. The Customer is requested to register his/ her profile with the Company providing information such as name, e-mail address, country of residence and phone number. The Customer is tasked with the responsibility to update his/ her profile should any parameters change or notify the Support Staff.
  4. The Customer is not allowed to create multiple accounts under different aliases. He/ she is expected to use the profile that placed the first Order throughout.  Should the Company discover a client with multiple accounts, the Company reserves the right to merge these accounts and update the history accordingly.

Order Payment

  1. The Company processes an Order only after the Customer has funded it. The amount to be paid is calculated using the Company’s pricing.
  2. The Order can be paid for in installments if:
  3. The price of the Order is $500 or higher
  4. The payment cannot be divided into more than four parts
  5. The first part of the payment should be paid once the Customer receives the first payment link
  6. The following methods can be used to pay for an Order: Credit Card, Wire Transfer (payment via this method may take up from 3 to 14 business days), PayPal and Personal Credit Balance.
  7. For Payments made to the Company using PayPal. Upon PayPal check-out, the client can pay using an existing PayPal account or their credit cards after filling the PayPal form. Using the credit card option will not create a permanent account.
  8. The Company is not liable to any technical and procedural issues that may occur during payment using PayPal. These include, but are not limited to:
  9. The payment failing under PayPal review, which means that the amount will only be released after PayPal is done with their investigation.
  10. The Payment is made via E-check (an electronic version of a paper check) which can take up to ten days to process.
  11. Technical issues with PayPal or the Customer’s bank

If the transaction fails, the Customer is requested to first check on the balance on the card, card validity, and online purchase restrictions before contacting the Support Staff for assistance.

Discounts

  1. The Company strives to provide equity in Promotional and Loyalty Program Discounts for each Customer.
  2. The discount codes are only applicable to Orders not below $25.
  3. The discount will only be applied once the Customer fills in the discount code in the Order form, at the ‘Discount Code’ field.
  4. The ‘First-Time Discount’ can only be used once.
  5. Discounts can only be used one at a time and not parallel to other offers.

Customer’s Personal Credit Balance

  1. Personal Credit Balance is a way of payment on the Company's website. The Customer adds funds, and the information is stored; these funds can then be used for future Orders.
  2. One credit equals $1.
  3. The funds can only be transferred to the Credit Balance when the Customer approves, after this, the amount is non-refundable and can only be used for future Orders.

Order Process

  1. Order Validation. The Company reserves the right to re-check the Order details after payment to confirm that requirements while filling the Order form match with what the Customer provided manually. In case of a mismatch, the Support Staff will contact the Customer to get things clear.
  2. Order volume. As per the Company’s standards, the Order volume is solely measured in words. 275 words for one page double-spaced and 550 words for one page single-spaced.
  3. Change of Order details. The customer is allowed to change the scope of work but must first contact the Support Staff. However, should the changes affect the urgency, complexity or volume, the customer may be required to make an additional payment.
  4. Resources. Should a specific source be required to do the work, the Customer is tasked to upload this source as he/ she places the Order. If the Customer provides the source(s) late, additional time may be required to complete the Order.
  5. Communication. The Customer may contact the Writer via the Messaging System located at the specific Order page on the top right (Customer’s personal account). The Messaging System is just like Email; it is safer for Customers to keep communication within the website. To reach the Support Staff, the Customer may utilize the Online Chat, Phone or Email.
  6. Progress tracking. The Customer may track his/ her Order by going to the personal account. Also, the Customer may contact the Writer using the fore mentioned channels.
  7. Order Delivery. The Company is responsible for the delivery of an Order requested by the Customer. In case additional time is required to complete an Order, communication will be initiated by the Support Staff to the Customer seeking extra time. This delay could be caused by the complexity of the task. The Customer is required to timely download the completed Order; the Company will not be held responsible for any technical issues on the Customer’s side that could cause late download.

Order Revision

  1. The Customer will not be billed upon a reasonable Revision request as long as it is within 14 days after Order Delivery. Beyond this period, the Customer will need to pay an additional fee.
  2. The Customer can submit a Revision request using ‘Feedback’ form or ‘Any Improvements Required’ found in the personal account.
  3. A free Revision is deemed reasonable only if the Revision instructions match with the initial guidelines. Should there be a mismatch, the Company reserves the right to request for additional fees to process the Revision.
  4. The Revision deadline cannot be less than the initial deadline indicated on the Order form.

Use of Product

  1. The Products given to Customers by PoweredEssays.com are not to be used by the Customers as their original work; instead they should be used as samples or for references purposes.
  2. The Company abides by the letter to Copyright laws. Any activity undertaken by the Customer not that is not at per is the Customer's responsibility if he/ she violates the Company’s Terms and Conditions.

Affiliate Program

Registered Customers have the privilege to participate in the Company's Affiliate Program which involves getting a Credit for every person you (the Customer) refer to the website. More on the Affiliate Program can be found on the personal account.

Miscellaneous Provisions

  1. All Terms and Conditions that define the responsibilities and rights of the Customer and Company are fully listed in this Agreement. This document solely, its statements, promises or inducements are to be considered valid and binding. Upon acceptance of the Terms and Conditions, this Agreements supersedes prior verbal or written communication or Agreements between parties.
  2. The Customer accepts that the rest of the document will still hold should a section of the document conflict with any state law. The Customers rights and obligation will still be in force since there will be no invalid part of the Agreement.
  3. The Agreement is governed and interpreted according to the state laws where the Company is located and holds its principal business, precisely Cyprus (CY).

Privacy and Security 

  1. To make sure data is protected, the Company uses safe online payment system. The Company does not store in any way, the Customer's billing information. Customers are strongly advised not to share their billing information, not even with the Company staff.
  2. The Company never sells or shares the acquired details to any third party. The information is only used to:
  3. Provide service according to the Customer’s requirements
  4. Respond to any queries, requests or complaints
  5. Customize content and/ or layout of the Service
  6. Notify the Customers of crucial changes and Service alterations

Once the Customer has an Order in progress, the Company will reach him/ her by phone or E-mail to ensure Order delivery. The Company will not disclose or sell the Customer’s information without their permission unless required or permitted to do so by the law such as adhering to a subpoena.

  • The Company cannot be held liable for information available directly to Company’s freelancers. The Company cannot control it or give any promises over its future distribution.
  • The information shared by the Customer with the Company is stored on secure servers. The Customer should be sure to keep his login credentials confidential.

Limitation of Liability

Upon acceptance of the above Terms and Conditions of this Agreement, the Customer willingly agrees not to hold the Company and its shareholders, employees, officers, representatives, agents, affiliates, directors, advertising and fulfillment agencies, subsidiaries, promotion, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) liable for any and all losses, damages, rights, claims, and actions of any sort, arising from or related to the Products, including but not limited to:

  • Failed, incomplete, garbled or delayed computer transmissions;
  • Telephone, hardware or software, electronic, Internet, network, computer malfunctions, email, failures or difficulties of any kind;
  • Any losses or damages of any sort arising in connection with, or as a result of, utilizing the services.
  • Any condition caused by events beyond the control of the Company that might result in the Product being corrupted, delayed or disrupted;
  • Any printing or typographical errors in any materials associated with the service.

Amendments

Customers accept and understand that the Company can change the Terms and Conditions in the Agreement, for this reason, they are strongly advised to check on these pages regularly.